Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Emergency contact information
• Dietary restrictions and special requirements
• Travel preferences and booking history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and manage your tour bookings
• Communicate with you about your trips and services
• Provide customer support and respond to inquiries
• Send you booking confirmations and travel updates
• Improve our website and services
• Comply with legal obligations
• Send promotional materials (with your consent)

3. Information Sharing

We may share your information with:

Service Providers

• Tour guides and local operators
• Accommodation providers
• Transportation services
• Payment processors
• Insurance providers

Legal Requirements

We may disclose your information when required by law or to protect our rights, safety, or the safety of others.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits
• Staff training on data protection
• Limited access to personal information

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your information
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain booking information for 7 years for tax and legal purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Marketing Communications

With your consent, we may send you marketing communications about our tours, special offers, and travel tips. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account